Frequently asked questions.
Short, honest answers. Anything else, just ask us.
How can you give me a price without asking more questions?
We base the initial price on the two addresses you give us. After booking, you can add property size, access notes and a preferred date in your portal, and that's the final price unless something material changes (like adding a piano).
Is the price really fixed?
Yes. Once you've paid, the price is locked. The only way it changes is if you add new services in the portal (e.g. packing) or significantly change the inventory.
Who actually does the move?
A vetted iMovers partner. Every partner is fully insured, DBS-checked, and rated above 4.8 by real iMovers customers. They wear iMovers-friendly uniforms and arrive in branded vehicles.
What does insurance cover?
Every booking includes goods-in-transit insurance up to £50,000 and public liability cover. Higher cover is available, contact us before move day.
Can I cancel?
Yes. Cancellations are free up to 48 hours before your move. After that we retain the deposit to cover the partner's lost slot.
What if I need to change the date?
You can update your preferred date in the portal at any time. We'll confirm the new slot with your partner.
Do you move outside the UK?
Yes, door-to-door moves to Europe and beyond. Get in touch for an international quote.
How do I get help?
Email hello@imovers.co.uk or sign into your booking portal. We respond within minutes during 8am–8pm.